Refund & Return Policy

Return and Exchange Policy

At GarvitaStores, we want you to be satisfied with your purchase. If you receive a damaged, defective, missing, or incorrect item, you may contact our customer support team within 48 hours of delivery.

Please read the following guidelines carefully before requesting a return, replacement, or refund.

Return

1) Eligibility: Returns are accepted only for eligible products that are unused and returned in their original condition and packaging.

2) Damaged or Incorrect Items: If you receive a damaged, defective, missing, or incorrect item, please contact us within 48 hours of receiving your order with your order number and details of the issue.

3) Return Condition: Products must be returned with their original packaging and any accessories, tags, cards, or other items supplied with the order, where applicable.

4) Refunds: Once the returned item is received and inspected, an eligible refund will be processed according to our refund policy. Refund processing and bank/payment processing times may vary depending on the payment method.

Exchanges and Replacements

1) Eligibility: Exchanges or replacements may be provided for products that are damaged, defective, or incorrectly supplied, subject to verification and availability.

2) Initiating an Exchange: Please contact our customer support team within 48 hours of delivery. Provide your order number and details of the issue.

3) Replacement: Once the request is approved, we may arrange a replacement for the affected item, subject to product availability.

Non-Returnable Items

Certain products may not be eligible for return or exchange, including:

Customized or personalized products.
Products that have been used, worn, damaged, altered, or tampered with after delivery.
Products returned without their original packaging or required accessories.
Products specifically marked as non-returnable on the product page.
Products that are returned after the applicable return period.

Order Cancellation

Cancellation requests may be accepted before an order is dispatched. Once an order has been dispatched or handed over to the delivery partner, cancellation may not be possible.

For more information, please refer to our Shipping Policy .

Refunds

Approved refunds will be processed according to our refund policy and the applicable payment method.

For Cash on Delivery orders, any eligible refund will be provided through the refund method communicated by our customer support team.

Shipping or delivery charges, where applicable, may not be refundable unless otherwise required under our policy or applicable law.

Damaged or Missing Items

For damaged, missing, or incorrect items, customers are requested to provide clear photographs or an unboxing video of the package when available. This may help us verify and resolve the issue more quickly.

We may request additional information or photographs where necessary to investigate a claim.